iCraver — Frequently Asked Questions

Embrace Your Desires.

📦 Shipping & Delivery

What's the delivery time?

Delivery times vary based on product type and your location:

🎨 Custom Dolls (Made-to-Order):

Production Time: 2–3 weeks

Shipping Time: 7–14 days

Total: 3–4 weeks

You'll receive a tracking number once your custom doll is ready.

✅ Ready-to-Ship Dolls:

US Stock: 2–5 business days

EU Stock: 2–5 business days

Note: Stock dolls cannot be customized.

🎁 Accessories & Care Products:

USA & Canada: 2–4 business days

Rest of World: 5–12 business days

Where's my tracking number?

After placing your order, you'll receive:

Order Confirmation Email — immediately after purchase

Shipping Confirmation Email — with tracking number once dispatched

Our couriers provide regular updates. You can also track your order on the Order Status page.

Pro Tip: Activate SMS updates at checkout for real-time notifications to your phone. 📱

Which countries do you deliver to?

We ship worldwide, with primary coverage in:

🇺🇸 United States

🇨🇦 Canada

🇬🇧 United Kingdom

🇪🇺 All European Union countries

🇦🇺 Australia

🇳🇿 New Zealand

🇯🇵 Japan

🇰🇷 South Korea

Need delivery to another country? Contact our support team.

Is your packaging discreet?

Absolutely. Your privacy is our priority.

Plain cardboard boxes — no logos or branding

Neutral return address

Discreet billing descriptor on credit card statements

Sealed inner packaging for hygiene

No one will know what's inside except you. 🔒

Do I need to pay customs fees?

For most customers, no:

Region	Customs & Taxes
🇺🇸 USA	✅ Included
🇬🇧 UK	✅ Included
🇪🇺 EU	✅ Included
🇨🇦 Canada	❌ Customer responsibility
🇦🇺 Australia	❌ Customer responsibility

Check your local import regulations before ordering.

💳 Payment & Orders

What payment methods do you accept?

We accept all major payment options:

Visa, Mastercard, Discover, American Express

PayPal

Klarna (Buy Now, Pay Later)

Afterpay

Apple Pay / Google Pay

UnionPay

iCraver Gift Cards

My payment isn't going through

If your transaction fails, please check:

Daily purchase limit on your card

Billing address matches your bank records

Card details (number, expiry, CVV) are correct

International transactions are enabled (for non-US cards)

Still having issues? Contact your bank or try an alternative payment method.

Can I cancel my order?

Accessories (under $500):

We ship most orders same-day

Cancellations not possible after confirmation

But: Free 60-day return service available

Custom Dolls (over $500):

✅ Cancel within 24 hours of placing order

Email: support@icraver.com with order number + email + name

20% cancellation fee applies (80% refund)

❌ No cancellations after 24 hours (production begins)

Can I modify my order?

Yes, within 12 hours of placement:

One-time modification fee: $79 USD

Email: support@icraver.com with your requested changes

After 12 hours: Modifications not possible due to manufacturing process.

Please review your order carefully before submitting!

🧸 Product Questions

What's the difference between soft head and hard head?

Feature	Soft Head	Hard Head
Material	Flexible TPE/Silicone	Firmer Silicone
Feel	Ultra-realistic, lifelike touch	More structured
Movement	Slight compression, movable jaw options	Rigid, stable
Maintenance	Requires gentle care	Easier to clean
Best For	Maximum realism	Durability + styling precision

Choose Soft Head for: Realistic feel, expressive features, implanted hair options.

Choose Hard Head for: Long-term durability, precise makeup/detailing, easier maintenance.

What are articulated hands?

Articulated hands feature realistically jointed fingers with internal metal skeletons, allowing:

✅ Independent finger movement — each finger bends naturally

✅ Lifelike posing — perfect for photography or display

✅ Improved durability — reduces finger wire breakage

✅ Better grip — can hold objects or rest in natural positions

Premium feature available on select models.

What is implanted hair?

Implanted hair = individually rooted strands manually inserted into the scalp (not a wig).

Benefits:

🌟 Natural hairline — appears to grow from scalp

🌟 No wig slipping — stays in place during use

🌟 Style versatility — comb, braid, curl like real hair

🌟 Premium feel — real human hair or high-quality synthetic

Available on silicone head dolls. Requires gentle care with mild shampoo.

What's the difference between small, hollow, and gel-filled breasts?

Type	Feel	Weight	Realism
Small	Firm	Light	Natural (depends on fill)
Hollow	Soft & bouncy	Very light	Moderate
Gel-Filled	Ultra-soft, lifelike jiggle	Heavier	★★★★★ Premium

Gel-Filled is the most realistic — mimics natural breast tissue movement and softness.

What is the EVO Skeleton?

EVO Skeleton = next-generation internal joint system for human-like movement.

Features:

🤸 Double-jointed shoulders & knees — hug, squat, kneel, cross legs

🤸 Full range of motion — arms, back, hips, neck flexibility

🤸 Stronger core frame — upgraded stainless steel + reinforced joints

🤸 Click/Lock system — holds poses firmly without collapsing

Perfect for photography, natural positioning, and long-term durability.

What is the movable jaw feature?

Movable Jaw allows the mouth to open and close realistically.

Benefits:

✅ Functional oral movement for enhanced realism

✅ Better facial expressions for photography

✅ Anatomically designed with soft tongue + realistic oral cavity

✅ Durable hinge system for long-term use

Available on select silicone head models. Handle gently and clean thoroughly after use.

What is the sucking vagina feature?

Sucking Vagina = high-tech automatic suction experience.

Features:

🌀 Automatic suction function — gentle, rhythmic movement

🌀 Hands-free experience — activates with button/remote

🌀 Adjustable intensity — multiple settings (model-dependent)

🌀 Internal texturing — combined with soft TPE/silicone for realism

What is a gel butt?

Gel Butt = buttocks filled with soft, jiggly gel material.

Benefits:

🍑 Ultra-realistic feel — squishy, lifelike to touch

🍑 Natural bounce — moves like real tissue during use

🍑 More comfort — better experience during intimate moments

🍑 Premium upgrade — often paired with soft hips/thighs

Slightly heavier than standard, but worth it for maximum realism.

Can I use lubricant with iCraver dolls?

Yes — and you should! Lubricant enhances comfort, realism, and protects the material.

Best Practices:

✅ Water-based lubricant only — safe for TPE and silicone

❌ Avoid silicone-based or oil-based lubes — can damage material

💡 Pro tip: Gently warm inserts in warm water before use for extra realism

🧼 Clean thoroughly after each use and allow to dry before storing

Will my doll include the clothing shown in pictures?

No. Outfits and accessories in product photos are for presentation purposes only.

Some brands may occasionally include lingerie, but this is not guaranteed.

Will I receive photos of my doll before shipping?

Custom Dolls: ✅ Yes! We'll send photos of your finished doll for approval before shipping.

Stock Dolls (US/EU): ❌ No photos sent — these are pre-made and ship exactly as shown in product photos.

🔒 Privacy & Safety

Is it safe to order online from iCraver?

Absolutely. We've delivered thousands of orders with 100% discretion and accuracy.